The Technician Will See You Now: 22nd Century Workers’ Compensation and Medical Tourism

Robert Wilson, President & CEO of, and “From Bob’s Cluttered Desk“, wrote a very interesting piece today on his blog about how technology may make workers’ compensation a thing of the past, as technology takes over many of the jobs now performed by humans, especially those jobs that used to be done in the claims arena, and were middle class jobs. His article entitled, Will Workers Comp be a Casualty of Technology?, states that:

First there was outsourcing and offshoring. Now there is something I am calling Autosourcing. Companies and production are returning to the US, but the jobs are not returning with them.

He cites a study conducted by the Associated Press that found the following:

•Over the past 50 years, technology has drastically reduced the number of jobs in manufacturing. Robots and other machines controlled by computer programs work faster and make fewer mistakes than humans. Now, that same efficiency is being unleashed in the service economy.

•Technology is being adopted by every kind of organization that employs people. It’s replacing workers in large corporations and small businesses, established companies and startups, schools, hospitals, nonprofits and the military.

•The most vulnerable workers are doing repetitive tasks that programmers can write software for – an accountant checking a list of numbers, an office manager filing forms, a paralegal reviewing documents for key words to help in a case.

•Startups account for most of the job growth in developed economies. Thanks to software, entrepreneurs are launching businesses with a third fewer employees than in the 1990s.

•It’s becoming a self-serve world. Instead of relying on someone else in the workplace or our personal lives, we use technology to do tasks ourselves. This trend will grow as software permeates our lives.

•Technology is replacing workers in developed countries regardless of their politics, policies and laws.

What this means for workers’ compensation and for medical tourism in the future is this:

For the workers’ comp employee it presents potential double jeopardy. Not only will industry activity potentially be reduced by general automation across numerous sectors, but certain functions within the industry itself are being automated as well. There are jobs within workers’ comp that are certainly at risk from this trend.

Repetitive injuries will be a thing of the past, meaning treatment for such injuries as Carpel Tunnel, back injuries, etc., will no longer require surgery, a mainstay of medical tourism, so the boom that might be generated from implementing medical tourism into workers’ compensation in this century, maybe short-lived if the most common injuries suffered on the job no longer require a skilled surgeon, but a software engineer, programmer, or computer technician.

Food for thought, scary food for thought. Thankfully, they haven’t developed technology to replace bloggers. “Wait, I think I just blew a circuit!”.

This entry was posted in Automation, Health Care, Medical Tourism, Technology, Workers' Compensation and tagged , , , , on by .

About Transforming Workers' Comp

Have worked in the Insurance and Risk Management industry for more than thirty years in New York, Florida and Texas in the Claims and Risk Management spheres, primarily in Workers’ Compensation Claims, Auto No-Fault and Property & Casualty Claims Administration and Claims Management. Have experience in Risk and Insurance Business Analysis, Risk Management Information Systems, and Insurance Data Processing and Data Management. Received my Master’s in Health Administration (MHA) degree from Florida Atlantic University in Boca Raton, Florida in December 2011. Received my Master of Arts (MA) degree in American History from New York University, and received my Bachelor of Arts (BA) degree in Liberal Arts (Political Science/History/Social Sciences) from SUNY Brockport. I have studied World History, Global Politics, and have a strong interest in the future of human civilization in all aspects; economic, political and social. I am looking for new opportunities that will utilize my previous experience and MHA degree. I am available for speaking engagements and am willing to travel. LinkedIn Profile: Resume:

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